Account Manager – Midlands Region (Remote)

Role Overview:

As an Account Manager for the Midlands Region, working remotely, you will be essential in managing and strengthening client relationships to ensure their satisfaction and long-term retention. You will serve as the primary contact for a designated group of clients, understanding their unique needs and delivering customised solutions that align with their business goals. This role requires you to collaborate closely with internal teams to provide exceptional service and drive client success. Your presence onsite for your clients’ major events and matchdays is crucial to guarantee that the service you provide delivers maximum value to them.

Key Responsibilities:

Client Relationship Management:

• Act as the main point of contact for a portfolio of clients in the Midlands Region.

• Develop and maintain strong, long-lasting relationships with clients, ensuring their needs and objectives are consistently met.

Account Planning and Strategy:

• Create and implement strategic account plans to achieve client goals and enhance their business performance.

• Identify growth opportunities and recommend solutions to support and expand client engagements.

Project Management:

• Oversee the delivery of client projects, ensuring they are completed on schedule, within scope, and to high standards.

• Coordinate with internal teams, including sales, marketing and operations, to ensure effective service delivery.

Client Communication:

• Maintain regular communication with clients to provide updates, address concerns and gather feedback.

• Prepare and deliver presentations, reports and proposals to clients as needed.

Problem Solving and Issue Resolution:

• Proactively identify and resolve issues to ensure high levels of client satisfaction.

• Manage any conflicts or challenges that arise during client engagements effectively.

Performance Monitoring and Reporting:

• Track and analyse account performance metrics to measure success and identify areas for improvement.

• Provide clients with detailed reports on project progress, service delivery and results.

Sales and Upselling:

• Identify opportunities for upselling and cross-selling additional products or services to existing clients.

• Work closely with the sales team to support client renewals and drive revenue growth.

Market and Industry Knowledge:

• Stay informed about industry trends, market conditions, and competitor activities to provide valuable insights to clients.

• Utilise market knowledge to offer strategic advice and recommendations to clients.

Requirements:

• You should have the drive and confidence to work autonomously while also being an effective team player.

• Given that TWG Stadia is a major part of our operations, a genuine interest in sports, including attending and watching games, is beneficial.

• A passion for live events, from festivals to event shows, will help you thrive in this role and connect with our diverse client base.

• Ability to build and maintain client relationships with ease, demonstrating professionalism and persuasive skills.

• A valid driving licence is required, as the role will involve travel to various events and client meetings.

Benefits:

• Competitive salary and bonuses.

• Remote work flexibility.

• Career growth opportunities.

• Comprehensive benefits package.

Company Overview:

The Waiting Game Group is a leading provider of event staffing solutions, specialising in delivering exceptional service across a variety of settings. Our expertise spans several key areas, including weddings and events; stadia and sporting venues; universities, schools and campuses; kitchens; and festivals and live events. Each department plays a crucial role in establishing TWG Group as the number-one choice for any venue or company seeking an extremely high standard of staffing support and exceptional service.

TWG Events: specialising in the highest quality of staff at the most prestigious events around the UK.

TWG Stadia: understanding the challenges and demands of sports stadia around the UK and delivering high quality staff with relevant skills for all areas of stadia hospitality and concessions.

TWG Campus: supporting universities and other campus-based venues and outlets with staff with the requisite experience to navigate the myriad challenges that are faced there.

TWG Kitchen: delivering quality chefs and kitchen support to clients across the UK.

TWG Festivals: specialising in delivering large numbers while maintaining a high standard of staff. We deliver the numbers our clients request.

TWG Consultancy: our permanent recruitment division, operating within and outside of the hospitality industry and specialising in the placement of university graduates utilising our temporary database of over 40,000 students across the UK.